Package volume in conventional multifamily has risen to levels that materially impact on-site productivity.
Package rooms and lockers help, but they don’t eliminate the daily labor required for intake, organization,
overflow, resident questions, and exception handling.
Assumptions (Conservative, Easy to Adjust)
- Packages per unit per week: 4–6
- Time per package (intake + handling): 3 minutes
- Blended on-site labor rate (wages + burden): $26/hour
These assumptions intentionally exclude turnover, overtime, missed leasing opportunity, and resident dissatisfaction.
This is just the labor time cost of managing packages.
Why This Matters to Ownership
Package handling consumes hundreds to thousands of staff hours per year. Those hours come directly out of leasing,
renewals, resident service, and preventative operations. This isn’t an amenity decision — it’s an operating efficiency decision.
The Decision Frame
The question isn’t “Can we afford a package solution?”
The real question is: “How much time are we already paying for — and losing — by managing packages the hard way?”
Daily Packages and Annual Labor Cost
| Property Size | Est. Daily Packages | Est. Annual Labor Cost* |
|---|---|---|
| 150 units | 86–129 | $41,000 – $62,000 |
| 250 units | 143–214 | $69,000 – $104,000 |
| 350 units | 200–300 | $96,000 – $144,000 |
| 450 units | 257–386 | $123,000 – $185,000 |
*Labor cost reflects staff time spent on intake, organization, overflow handling, resident questions, and exceptions.
Does not include turnover, overtime, missed leasing opportunities, or resident dissatisfaction.
The truth.
“We’re not adding a new cost. We’re replacing an inefficient one. Right now, package management is quietly pulling
on-site time away from leasing and resident service. A package solution is about getting those hours back and stabilizing operations.”
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