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Mail and Package Management for the
Apartment Industry

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News and Media
  • Student Rental Community revealed in newspaper throwing away mail
  • Better Business Bureau Warns: College Kids At Risk of ‘Friendly Fraud’
  • Campus Mail Theft Raises Concerns
  • Residence Hall Mail Problems – Missing Mail
  • Naples Condo Community fights single-point mail delivery
  • Student rental community staff pleads GUILTY to $300,000 in mail theft & fraud
  • Student Identity Theft
  • Photo 1: In-house delivery leads to backlog
  • Photo 2: In-house delivery leads to backlog
  • 2012 NAA Student Housing Survey Report
USPS Letters/Appeal Attempts
  • USPS Postmaster General Policy Letter on “Delivery to Student Housing”
  • USPS Letter Changing Mode of Delivery
  • USPS Final Response to Management Company (Most In-Depth Letter)
  • USPS Final Response to Home Owners Association and Management Company
  • National Multi Housing Council Study on By-The-Bed Leasing
  • National Multi Housing Council Response to USPS
  • National Multi Housing Council Situation Report
USPS Letters/Appeal Attempts

United States Postal Service

Postal Operations Manual
(Single-Point Delivery Code Section 631 & 631.52)

Domestic Mail Manual
(Delivery Code Section G011.3.0)

Firm Holdout DMM D930

PS 3801 Request for Holdout
lso See: Egger v. USPS
(436 F. Supp. 138 (WD Va. 1977))

United States Postal Service:

National Apartment Association (NAA)

National Multi Housing Council (NMHC)

Florida Apartment Association (Preferred Vendor and Product/Service Council Member)

Apartment Association of Greater Orlando (AAGO)

Postal Customer Council (PCC)

Association of College and University Housing Officers International (ACUHOi)

Change of Address Information:
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